Custom Christmas ornament for a Christmas tree

Frequently Asked Questions

Custom and personalized orders

We do not accept cancellation or returns of custom orders. Once an item has been customized it is only useful to the person who purchases it. Being a small business we cannot afford to take losses because people have changed their mid after we have made an item especially for them. We will however confirm your customization request and make sure the item look the way you want it before we make by sending you a proof for your approval. Once you approve the proof you will not be eligible for a cancellation.

Custom and personalized orders

What if my customized item is damaged or not the way I ordered it?

If your item does not arrive in good condition or is damaged in shipping we will replace it.
We try to give enough images to make sure you see what you are ordering. While we have done everything we can to make sure that that the images accurately represent the product, computer monitor color setting vary so their may be slight variation in color.

Why are there two different variations of the translucent Ornaments?

When photgraphing our images we found that the translucent images would reflect the foreground capturing the camera, light and photographer in weird ways. We are not set up yet to fully resolve this issue, so we decided to take an image of the transparent ornament on a white background. This allows the viewer to see how the colors look but elimates the translucent nature to the clear acrylic. to make it look translucent we changed the opacity. While this simulates the way the ornaments color saturation looks on the transparent ornament it also make the clear parts of the ornament white. To make sure there is no misunderstanding we also published the original translucent images, but they are usually poorer in quality.